Complaints Procedure

Ferarrio Consulting strives to continually uphold high standards in the provision of our services

However, should you have reason to find these standards less than expected please, in the first instance, notify the mediator of any issue during the mediation process.

If this is not possible or you need to make a complaint following mediation please get in touch via telephone or email, using the contact details.

All complaints should be addressed to Breda Ferarrio.

All complaints will be acknowledged in writing within  4 working days of receipt. Following the acknowledgement, all complaints will be investigated and responded to within 21 working days of receipt.